Product Return Policy
Our return policy for all products is as follows:
Customers requesting a return after the expiration of the return period set forth in the applicable Return Policy will be required to work directly with the technical support or customer service.
If a customer requests a return and the return is approved by Trendsmurf, the money for the requested transaction is refunded back to the customer, in part or whole. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be refunded. Multiple payment returns can be provided as long as they are within the applicable Return Policy. A return on a recurring billing product will also result in cancellation. Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.
When a product is returned, the customer generally receives a full refund. Due to the digital format of Trendsmurf products, when a product is returned the customer retains the product and, in many cases, the customer has received a benefit from the product prior to the return. In such cases, Trendsmurf reserves the right to issue a refund for less than the full purchase price.
REASONS WHY A PURCHASE MAY BE REFUNDED
Trendsmurf has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, Trendsmurf reserves the right to reverse a sale, including but not limited to the following:
- If the customer provides a valid reason for requesting a return within the time frame permitted in the applicable Return Policy;
- If the customer provides a valid report that the charge was fraudulent or unauthorized;
- In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents; or
- For any other reason, Trendsmurf deems appropriate.
A customer may cancel a product with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments.
ABUSE OF THE RETURN POLICY